Susan is the most patient, professional and hands-on agent we came across throughout our extraordinarily long ordeal to find a suitable house. During every house visit, we were completely taken aback by how knowledgeable she was and we always appreciated her rolled-up sleeves attitude in getting answers to the questions we had, often going beyond the call of duty of an agent. Most importantly, she was (and still is) a trusted advisor who we would have no hesitation in recommending or using again. We can't sing her enough praises.
Daniel & Rachel
Monkland Village (NDG)
Susan was an exceptional guide for us as first-time home buyers who came to the whole process very naïve. Insightful, astute, tactful, and wise, she offers considered council that balances enthusiasm with reality. Susan is a master agent and I have no hesitation in recommending her.
Our experience with Susan, shows the value of using a true professional when it comes to entering a real estate transaction. We engaged Susan to sell our home after we had unsuccessfully listed our property the prior year. Susan completely revamped our marketing strategy and not only got us our first offer within two weeks but also had the property sold within two months. Once we had sold our home, the stress of finding a new home began to set in. Susan accommodated our busy schedule and made sure to attend numerous open houses and viewings with us. When we finally found our home, she was instrumental in devising the perfect offer that separated us from numerous potential buyers. It would be difficult to list all Susan’s attributes in a few words but here are a few: • Years of experience • Shrewd negotiator • Unparalleled dedication to her clients • In depth market knowledge • Meticulous In short, there wasn’t any situation or question (and we asked many) that she was not able to handle with a great deal of professionalism and confidence. Even though the process was stressful at times, knowing that Susan had our best intentions at heart made it easy to sleep at night. If you are looking to sell or purchase a property, Susan should be the only person you call.
Jack Schnarch & Machaela Melhoff
Snowdon & Ville St-Laurent
Dear Susan, In appreciation of your excellent work in selling our home in 20 days at 98% of the asking price, feel free to use these comments in any way you choose. Her friendly & confident personality won our attention; her energy & enthusiasm is contagious to both seller and potential buyer. She has a very professional manner with a good dose of warmth, which enables her to put sellers and potential buyers at ease. She is very knowledgeable in her field: competent and always ready & able to seek out more information. She is hard-working & efficient – but not rushed: she takes the time needed to listen, to explain, to reflect. She is very quick to find excellent solutions for unexpected and potentially tricky problems. She staged our house beautifully & revealed its charm through her photography. She was able to identify very well-suited and qualified purchasers, so that we were not worn out by visits by less serious ones. She impressed us with her sense of pricing and her ability as negotiator with colleagues & prospective buyers. We recommend her highly to anyone wanting an excellent real estate agent in Montreal – and we’re not easily impressed!
Harry Mountain and Dr. Rosemary S. Mountain
Dear Susan, Now that the “deed is done” and we are comfortably settled in our beautiful new home in Vankleek Hill Jim and I would like to extend to you our sincerest thanks for achieving the seemingly impossible and making our retirement dream come true. Your dedication and diligence, professionalism and expertise in the field of realty are unparalleled. The warmth of your personality coupled with your humanity and patience were instrumental in the achievement of our goals. With your help and constant attention to detail we were able, after two years of searching for our dream house and having made a conditional offer , to stage and sell our home in Westmount within 3 weeks and at a price beyond our wildest expectations. You were there for us every step of the way, Susan, and we cannot recommend you highly enough to prospective buyers. Forever in your debt.
Jim & Magda Bruce
Susan as a Realtor was exemplary. She was able to assess our needs both for selling our home of 33 years, as well as finding us a new home. Our home in Monkland Village was sold for the asking price within 1 week. Susan arranged everything: staging and photography, visits, inspections, coordinating with the notary for the necessary servitudes, and more. She arranged the showings needed to find the exact condo for us to live in and drove us there. As we did not have a car this was greatly appreciated. We had a condo purchased within 2 weeks of looking and again Susan arranged all the many details involved. Susan as a Realtor was a gem and continues to be one, answering the extra questions that arise after a purchase quickly and efficiently.
Dr. Lois Finch and Dr. James Finch
Monkland Village (NDG)
Dear Susan, Let me take this time to thank you for all your help in both selling my home and buying my new co-op. You are an unbelievable agent to work with. Over the years I have worked with several agents at different points in my life and none of them could hold a candle to you. You are a consummate professional and a true lady, who managed to make clarity out of chaos, who went above and beyond to help me through the process of buying and selling, always looking out for my best interests, always prompt, courteous and well- informed. Your ideas for staging my property so that it would sell well were priceless, and the pictures you had a professional take once all was done were amazing and definitely helped me to sell the house quickly and for the price I was hoping for. I was blessed to have you on my side and at my side. Please feel free to use this letter as a testimonial should you need or want to do that. Again, thank you, thank you, thank you!
Dear Susan, Feel free to share our feedback. We recently worked with Susan for the listing and sale of our house in Westmount and highly recommend her as an agent. Our house sold in less than two months at a price above the asking price under Susan's guidance. We found her to be very knowledgeable and professional. She had a thorough understanding of the complexities involved from both the seller's and the potential buyer's perspective and was able to explain them clearly. She kept in touch and was prompt in responding to our many queries as well patient in answering our endless questions. She was always positive and confident: an excellent coach for us on the preparations, staging, visits and negotiations. And she had a good sense of humour…
Joanna Andrews & Peterr Naylor
Susan has been absolutely delightful as our realtor. As first time buyers, she was able to thoroughly advise us during every step of the process, and put our comfort and needs fully above all else. Her professionalism and confidence allowed us to find the house of our dreams. We highly recommend Susan to anyone looking to buy or sell a home. Thanks so much for everything Susan!
Jacque Choi & Aurore Dodelet
Our house has just been sold and we miss you already. You have been like a member of the family: taking our calls at almost any time of the day, answering our endless questions, boosting our confidence when we were low, giving us sound advice, making us smile…and even laughing at our jokes! From the day we first contacted you until the day the deal was closed, your professionalism has always been exemplary. And we were very pleased to sell our house for 97% of our asking price. We were very lucky to have you as our broker, Susan.
Christianne Beaulieu & Manuel Gordon
Susan is a wonderful agent! She is extremely knowledgeable about all aspects of real estate transactions and guided us through the process of buying our house with tact and subtlety. Her passion for the job and dedication to her clients makes her someone you will be very happy to have next to you in stressful moments. We highly recommend her. Thank you so much for all you did for us, Susan!
Frédéric Mégret & Niloufar Entekhabi
Susan is very professional and has a very strong grasp on the local market. She is hard working, experienced, connected and results-driven, and her likeable personality makes her an ideal partner to sell one's house. We were definitely satisfied with her services and would recommend her without hesitation.
Michel Généreux & Caroline Belair
Monkland Village (NDG)
We met Susan when we bought our first house and have worked with her ever since. She knows Montreal's many markets like the back of her hand, has a great network of buyers and sellers and is a pleasure to work with. She is tireless in managing the details small and large large of buying and selling a home and extends her confidence and knowledge generously to make the process fast, easy and stress free.
was impressed with the professional manner in which everything was organized, phone calls were returned, emails answered promptly and her knowledge of the Real Estate laws were delivered quickly. I have had the experience of moving four times within the last four years, both in Canada and the UK. I found that Susan has been the most refreshing Real Estate agent I have encountered. I have had rather unfortunate experiences with other agents both here and in Britain and I was not looking forward to having yet another trying time during the sale of this Montreal condo. I was pleasantly surprised when Susan arrived on time and performed miracles with her handy camera. The photos were stunning and I had never seen the apartment look so dazzling! She was totally hands on and so encouraging to me at a time when I needed such encouragement. Moving can be so overwhelming and she managed to make it a smooth experience for me. The staging of the apartment was brilliant and Susan knew exactly how to display my objects to their best advantage, but she also knew exactly what not to put in the flat too. She was there at the other end of my stressed out phone calls, reassuring me that all would be well in the end. She was always courteous and accommodating to my every question and dilemma, always finding a solution to the problems that arose at the time. Difficult people were dealt with grace and a businesslike manner, deflecting any tension easily. I was astounded when my apartment sold within three days of putting it on the market and not only that, it sold for a considerable amount above the asking price!!!! She literally was there for me at each stage and step of the way on my journey to sell my home. I was more than thrilled with the total outcome of my condo selling. I would without a doubt recommend Susan to either find or sell a property.
In February 2015 I met Susan for the first time during a series of meetings with prospective realtors. I needed to sell my home of five years under difficult circumstances, so this was not an easy transition, one that I knew I’d need support with. Susan stood out from that very first meeting as a consummate professional. She asked excellent questions, went over the whole house with me, offered intelligent and sensitive recommendations for preparing it for sale (even though I had not yet made my decision about which realtor to go with), and made sure that we covered concerns that I had not even considered, but which were very important. Here was an experienced, observant, highly capable individual who was also an excellent communicator. I knew I was in the right hands. What I didn’t know then was how sensitive and ethical Susan is, too. Over and over Susan made sure that I was comfortable with the approach we were taking, and let me set the limits on my availability. She respected all my decisions, while giving me multiple perspectives on any issue that came up, if there were choices to consider, and was frank with me when she felt there was no choice. She had a brilliant photographer take the images, which were beautiful, and showed my modest house to its absolute best advantage on a grey, late winter day. She also staged the house herself, which I now feel is essential. The photographs showed my house to be generous, bright, and welcoming. Unsurprisingly, the house received multiple visits per day. Her beautiful spoken French meant that all visitors felt welcome and understood. In less than three weeks we had an accepted offer on the house, and this at a time when there were six properties for sale on my block! In the inevitable ups and downs that followed (including a building inspection revealing some work needed on the house that I was unaware of), Susan remained positive, objective, encouraging, and realistic. When our very final dealings became complicated and stressful due to issues, Susan was patient, informative, and unfailingly available to me. We sold the house within a few thousand dollars of my ideal price. But what Susan brokered for me was far more than a highly satisfactory deal on my property. She gave me an excellent experience during a difficult time in my life. I trust her and value her opinion greatly. She has a deep sensitivity and is enormously perceptive about humans in general (and was very understanding of my nervous, elderly cat, who now adores her). I cannot recommend Susan highly enough. I’m looking forward to buying a house with her help in the next year or two. Thank-you Susan - I truly thank you. You were a pleasure and a delight to work with in every way, and I feel enriched from the experience of hiring you.
Dr. Cynthia Drummond